Support

Need help with StringAI? We’re happy to assist.

Contact us

Email joshvigel@gmail.com and we’ll get back to you as soon as we can. To help us respond quickly, please include your device model, iOS/Android version, and a short description of what happened.

Frequently asked questions

Does StringAI upload my practice videos?

No. Your practice video and audio are analyzed on your device, and the raw recordings stay on your phone — they are not uploaded to our servers. See our Privacy Policy for details.

Why does the app need camera and microphone access?

The camera is used to analyze your posture and bowing, and the microphone is used to analyze your intonation, tone, and rhythm. You can grant or revoke these permissions in your device settings.

How do I manage or cancel my subscription?

Subscriptions are billed through the App Store or Google Play. Manage or cancel yours in your device’s app-store account settings. Refunds are handled by Apple or Google under their policies.

How do I delete my account and data?

You can delete your account from the App’s settings, or email joshvigel@gmail.com to request deletion. See Data retention & deletion.

Is the coaching from a real teacher?

No — the coaching is generated by an automated AI system and is informational only. It is not a substitute for a qualified music teacher or for medical advice. Please read our health and assumption-of-risk notice.